Terms and Conditions

Introduction

These Terms and Conditions ("Terms") govern your use of the Fleet Track PRO website, web dashboard, companion mobile app, and related services (together, the "Service") operated by Fleet Track PRO ("we", "our", "us").

Please read them together with our Privacy Policy, Subscription Terms, and Cookie Policy. By accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

Billing, trials, renewal, and cancellation are governed primarily by the Subscription Terms. If there is a conflict on those topics, the Subscription Terms take priority.

1. Eligibility and business use

• You must be at least 18 years old and have legal capacity to enter a binding agreement.
• The Service is sold for business use. It is not intended for consumers.
• If you use the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms. In that case, “you” includes the organisation.

2. Service description

Fleet Track PRO is a fleet inspection and compliance software platform that may include:

• Visibility of fleet vehicle status, inspections, and defects within the platform
• Vehicle inspections with photo documentation
• Defect reporting, notifications, and repair workflows
• MOT and tax renewal reminders where configured
• Mobile app access for drivers, fitters, and field staff
• Audit trails and history for operational records
• Role-based access (manager or user — fitters are typically assigned the manager role)

The Service is a software tool to help you record and manage operational information. It does not replace professional advice and does not guarantee DVSA, MOT, HSE, or any other regulatory outcome. You remain solely responsible for vehicle roadworthiness, compliance with applicable law, and the accuracy of information your users submit.

3. Accounts and security

• You must provide accurate and complete registration information and keep it up to date.
• You are responsible for safeguarding credentials and for all activity under your accounts, including actions by team members you invite.
• Notify us promptly at help@fleettrackpro.co.uk if you suspect unauthorised access.
• We may suspend or restrict accounts that we reasonably believe are compromised, abusive, or used in breach of these Terms.
• Managers of a company account are responsible for managing team access, roles, and removals.

4. Customer content and responsibilities

• You retain ownership of content you and your users submit (including photos, inspection answers, and defect details) (“Customer Content”).
• You grant us a limited licence to host, process, display, and back up Customer Content solely to provide and improve the Service, provide support, and meet legal obligations.
• You warrant that you have the rights needed to submit Customer Content and that it does not infringe third-party rights or applicable law.
• You are responsible for configuring the Service appropriately for your organisation and for decisions made using information in the Service.

5. Subscriptions and payments

Paid access is provided on a subscription basis. Prices are shown on our Pricing page in GBP. Subscriptions are purchased through website checkout (Stripe) and are not sold or renewed through the mobile app. Full rules on trials, billing cycles, quantity changes, cancellation, and refunds are in our Subscription Terms.

6. Acceptable use

You agree to use the Service only for legitimate business fleet management purposes. You must not:

• Share credentials with unauthorised persons or allow access outside your organisation’s authorised users
• Use the Service for unlawful monitoring, harassment, or any illegal purpose
• Submit false, misleading, or fraudulent inspection or defect records
• Attempt to reverse engineer, copy, scrape, overload, or disrupt the Service
• Interfere with security, access controls, or other customers’ data
• Resell, sublicense, or provide the Service to third parties as a bureau service without our prior written consent
• Upload malware or content that is defamatory, discriminatory, or otherwise unlawful

7. Intellectual property

The Service — including software, design, logos, documentation, and branding — is owned by Fleet Track PRO or its licensors and protected by intellectual property laws. Except for the limited right to use the Service under these Terms, no rights are granted. You may not copy, modify, create derivative works from, or commercially exploit our IP without our prior written permission.

8. Confidentiality

Each party must keep the other party’s confidential business information confidential and use it only to perform obligations under these Terms, except where disclosure is required by law or the information is already public through no fault of the receiving party. Customer Content is handled as described in our Privacy Policy and these Terms.

9. Disclaimer of warranties

The Service is provided on an "as is" and "as available" basis to the fullest extent permitted by law. We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components, or that it will meet your particular compliance or operational requirements.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under English law.

10. Limitation of liability

• We are not liable for loss of profits, revenue, goodwill, business opportunity, anticipated savings, or any indirect or consequential loss, whether arising in contract, tort (including negligence), or otherwise.
• We are not liable for losses arising from: system downtime or third-party outages; inaccurate, incomplete, or delayed Customer Content; misuse of the Service; your failure to maintain roadworthy vehicles; or regulatory action against you.
• Subject to the non-excludable liabilities above, our total aggregate liability arising out of or in connection with the Service in any 12-month period is limited to the fees you paid us for the Service in that same 12-month period.

11. Indemnity

You agree to indemnify and hold us harmless from claims, losses, and reasonable costs (including legal fees) arising from: (a) your Customer Content; (b) your breach of these Terms; (c) your unlawful use of the Service; or (d) claims by your employees, contractors, or regulators relating to how you operate your fleet, except to the extent caused by our wilful misconduct.

12. Suspension and termination

• You may stop using the Service at any time. Paid subscriptions end according to the Subscription Terms.
• We may suspend or terminate access immediately if you materially breach these Terms, fail to pay, misuse the Service, or create a security or legal risk.
• On termination, your licence to use the Service ends. Data retention and deletion are described in the Subscription Terms and Privacy Policy.

13. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated by email or a notice in the dashboard where practicable. Continued use after the effective date constitutes acceptance, except where applicable law requires otherwise. If you do not agree, you must stop using the Service and cancel any subscription under the Subscription Terms.

14. Governing law

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over disputes arising from them, without prejudice to any mandatory rights you may have under applicable law.

15. Contact

Questions about these Terms: help@fleettrackpro.co.uk

Website: https://www.fleettrackpro.co.uk